Published on Sep, 2024
We booked a 2D1N tour with TrippyTrip to explore Mt Bromo, Madakaripura Waterfall, and Tumpak Sewu Waterfall, and I can’t praise them enough! The entire experience, from pre-booking to the end of the trip, was flawless.
Pre-tour/Booking Phase:
Vincent, our point of contact throughout the process (and I believe the owner), was incredibly professional. His communication was prompt, clear, and left no room for confusion. He patiently answered all my questions, even when I requested multiple changes to the itinerary until we had the perfect plan tailored to our needs. His responsiveness and thoroughness made the booking process smooth and stress-free.
During the Trip:
Punctuality: Our pickup from Surabaya was scheduled for 11 PM, and our driver, Raya, and guide, Ins, were already waiting for us at 10:45 PM. This level of punctuality continued throughout the tour, with Raya and Ins always ready and waiting for us.
Safety: Initially, we had some concerns about safety, especially being in a foreign country and starting our tour at midnight. However, as soon as we met Raya and Ins, all our doubts disappeared. We felt completely safe with them, and by the end of the first day, we were comfortable enough to leave all our belongings and valuables in the car without any worry. For us as Indians, that level of trust speaks volumes!
Knowledgeable Guide: Ins was incredible—highly knowledgeable about Indonesia’s culture, history, and traditions. She answered all our questions and was genuinely caring and attentive throughout the trip. She constantly checked to ensure we were doing well, and her agility and willingness to help stood out.
Flawless Operations: The entire trip ran like clockwork. At every stop, from the jeep at Bromo to the bike taxis at Madakaripura, everything was perfectly arranged. Tickets were pre-sorted, guides were ready, and at Tumpak Sewu, Ins even escorted us down to the bottom of the waterfall—a challenging hike! She made sure we were safe, hydrated, and enjoying ourselves without ever feeling rushed. As slow travelers, we appreciated the freedom to take our time and truly immerse ourselves in each place, and TrippyTrip gave us that flexibility.
Pricing: While the cost seemed high from the perspective of my domestic currency, after comparing with other tours, TrippyTrip actually offered better value. When you factor in the professionalism, seamless communication, operational excellence, fantastic guide, great driver, comfortable hotel with breakfast, and all tickets included, it was worth every penny.
Post-trip: Even after the trip, we received follow-up messages from both Ins and Vincent, checking on our well-being and asking about our experience. That level of care even after the tour ended was the cherry on top!
The locations we visited—Mt Bromo, Madakaripura, and Tumpak Sewu—are stunning on their own, but experiencing them with TrippyTrip made the journey unforgettable. They truly elevated our experience. Highly recommended, and best of luck to the entire TrippyTrip team!