Published on Apr, 2024
We are in a family trip including kids and people over 70. Hired this tour for our group and Su, the guide was punctual to pick us in our hotel . The first part was very slippery and we have an unfortunate accident where my father in law slipped in the mud and fell hurting his knee . As he could not move , Su called some people from one of the villages and came to help us carry him in a hand made hammock to get to a road where a taxi was arranged to pick us up. Part of the group finished the hike , looking at the amazing views of the field terraces. Once we went to hospital and he was feeling better , i decided to do the trekking on my own as I have missed it. We wrote to the agency directly (Saigonese trekking house) to ask if I could book a private tour for myself with the same guide and how could I pay. The agency replied in no time saying that they have heard about the incident and they offered me a private tour for the following day at no cost. They had no obligation and I was willing to pay as nothing that happened the previous day was their fault. It really touched my heart. I went with Su again early in the morning and I enjoyed half of the hike alone in the mountain. I had a very pleasant chat with Su about culture of the villages, education and history. I also could not recommend enough having Su as a guide . Thanks Su and Saigonese trekking house.