Published on Jan, 2025
The tour was fantastic, with perfect weather and a knowledgeable, friendly guide who provided insightful information about Panama. The vehicle was clean, spacious, and had great air conditioning. The price was reasonable and worth it for what was included.
However, I encountered some issues with the company. Despite selecting an English-speaking guide, they sent someone who only spoke Spanish, so I had to translate as much as I could for my husband, which was frustrating. Additionally, I chose airport pickup, but the company unexpectedly requested an extra $15 each way, claiming that the listed price only applied to downtown Panama pickups. This important detail was not specified on their website, and they only clarified it the day before the tour.
I booked three days in advance and prefer having all the information clear before the free cancellation deadline, not the day before when I’m dealing with luggage, flights, and airport logistics where I might not have internet or service. Unfortunately, any clarification or response from the company is always given the day before.
Despite these issues, I would use their service again and recommend it. Now I know what to expect.