Published on Dec, 2024
The tour guide (G-Shen - not sure of his real name) was very good and informative. His knowledge of Penang was really good. We enjoyed hearing and learning from him.
The only issue with using viator is that since it liaises with local tour agencies, we are at the mercy of them. I, as a customer, had to keep contacting viator whether the tour was confirmed even though I booked it two days before the actual day. By right, someone should have contacted me earlier with regard to the driver and car plate number. The confirmation was only received upon me contacting them 3 times and the tour company messaged me at 11.45 pm when the day started the next day at 10 am. This anxiety is uncalled for especially since everything is paid upfront. Customers need to be informed about the tour arrangement a day earlier.