Published on Nov, 2024

It was a fantastic experience. We would like to thank Lalo, the TUI employee, for his amazing work throughout the day. From the moment he got on the bus, he kept us informed, shared a lot of valuable information, and was incredibly kind. He truly made our day unforgettable. Seeing the turtles up close was wonderful. Thank you again for everything! Best regards, Tomi, Timi, Marika, and Anett

Published on Oct, 2023

Our day with Mario was incredible!!! He customized the tour for our preferences and took amazing care of us. We can’t wait to come back with our family and plan a week of tours with him. Highly recommend!

Published on Apr, 2022

Booking this tour we ended up with an agency called "Wonderland" and had a private guide and pilot for the duration of the trip. This was good as we could travel light, leaving things safely in the transportation with the pilot. First stop was Tulum, around 70 minutes from our hotel, the guide (Tito) explained the itinerary during the journey. On arrival to Tulum there is a short 10 min walk to the entrance (we opted to walk but would take the bus next time so the children don't start to get tired, it was 50 or 100 pesos per adult). Tito was extremely knowledgeable about Tulum and the mayan culture, she was constantly looking for shaded areas where the children could rest from the hot sun and also took some really nice family photos of us. We took the bus back to the parking area after the tour where there was plenty of water and snacks waiting in the vehicle. Next stop was Akumal Bay, there is a private guide provided so only our group was together, we had a 4 and 7 year old, the 4 yo sat in the life ring and was pulled around with the guide whilst the rest of us snorkelled. Tito was pointing out the different marine life and we eventually found a turtle after around 20-30 mins of swimming, Tito made sure we all saw it and pointed out when it was surfacing for air. After this we stopped for lunch at a local taco bar, the tacos were very tasty and much needed after the morning. The last stop was to a cenote (cenote Azul) which was a relaxing swim and chance to see more fishes with the children in crystal clear water and more photos from Tito. We arrived back to the hotel around 1730 after a 0730 pick up, everyone slept well afterwards. Would recommend this trip and thought it was good value, Tito was great and answered all our questions throughout the day and wad very good with keeping the children engaged and judging when to rest. There was some confusion with the childrens ages as they were expecting an infant under 2 so had brought a car seat, when booking on the app the age group was 0-5, so it's probably best to write any ages in the comments to save any confusion from the information passed from Viator to the tour operator. The car seat was offloaded whilst in Tulum to give some more space (we had a 7 seater car for transport).

Published on Oct, 2021

Mario was great! We had a private tour with 5 adults and 4 kids (10, 10, 9 & 7). We swam first and saw turtles, lots of fish, a stingray and a sand shark. Snorkels are not provided bc of covid of course. Then we went to Tulum where Mario was very informative. Then he took us to an authentic Mexican restaurant which was delicious! And finally swam in the Gran Cenote which was amazing and relaxing! We went into the caves and saw lots of turtles, fish and bats. It was a great 3 in 1 adventure!

Published on Aug, 2021

We stayed a week in Mexico and had many adventures with our teenagers. The best was this one. We swam with the turtles, played in the cenote, and visited the ruins in Tulum. The sights were great but the company was fantastic. Mario took care of us from the beginning. He provided the snacks and drinks that our son loves. He was extremely knowledgeable, kind, and professional. It was the best private tour we have had as a family. We will have fond memories of the trip, and Mario, for many years to come. It was so nice having him join us for lunch and tell us all about his family. We were recommended to him from a friend on an adult trip, and then passed that recommendation to friends with younger children. He catered the tour to fit each group. The best!