Published on Feb, 2021
I designed our ten-day Austria family vacation - which included my husband and our adult daughter - with a short, one-day turn-around visit to Zurich and contracted Thomas for the time we were picked-up at the airport in the morning to the point of drop-off into the evening. Not only was Thomas well-informed as he brought us to various points of interest, he was also patient with our questions and seemingly endless picture-taking, which he also gladly took some of us and even WITH us! I APPRECIATED that he was the type of private tour guide who went at OUR PACE based on whenever we found something particularly interesting, we stayed longer, whereas if something was marginally of interest to us, we talked about it briefly and then moved on. Thomas was also flexible to the degree that he was amenable to joining us for lunch that I pre-arranged with two friends who live in Zurich! There was a SPECIAL SERVICE that Thomas extended to us based on my request. Specifically, as a result of our extremely limited time in Zurich, I asked him to please pick up some snack items - both independent flavor profiles of savory and sweet - that are indigenous to and popular iin Zurich and to have them readily available in the vehicle when he picked us up at the airport. (Of course, I reimbursed him.) He had SUMPTUOUS choices for us, and they certainly enriched our tour day withi him! Thomas was professional AND personable, and we enjoyed the SUPERB customer service that he provided as our private tour guide AND as someone who is THE PERFECT "Ambassador" for Zurich, for his civic pride was evident! I am aware that he is also well-versed in knowledge of other international (non-U.S.) travel destinations such as Spain, Greece and others. Whenever Covid and the variants are under control and international travel can resume in a healthy way, I will check with Thomas to see if our travel destination is a part of his repertoire, for I would welcome the opportunity for him to be our private tour guide again!!!