Published on Jan, 2025
I loved this experience but it was only possible because of the brilliant, brilliant service that l got from the tour operator. I had booked the wrong location for the tour, meaning that my hotel was an hour out of the range of this particular operator. Rather than just keep my money, as they were entitled to do at the short notice realisation, they chased me up to acknowledge the situation & then sought alternative means to make sure that l could still enjoy the experience. They kept in regular communication with me throughout the day, even though l was popping from one WiFi hotspot to another, & came up with a solution that included picking me up from a bespoke destination that l was on from a different day trip in the area & then making arrangements for me to be taken all the way back to my hotel by a different operator, at a very reasonable additional cost. I was blown away by their considerate & adaptable actions, which they really didn't have to do, & ended up having one of my very best holiday days ever. Their kindness will stay with me for a long time & l cannot recommend them enough.