Xel-Ha Tickets Food & Beverages and Transportation All-Included

Inclusions / Exclusions

Mobile ticket
Offered in: English, Spanish
All-you-can-eat buffet
Interactive map available
Hotel pickup and drop-off
Use of snorkel equipment and inner tubes
Use of lounge chairs, hammocks and rest areas
Life vests
You will receive your park entry wristband on the bus on the way to the park.
Access to showers, lockers and towels
Beverages

Gratuities
Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba
Souvenirs (Available to purchase)
Photos (Available to purchase)

Overview

Attention water lovers: Paradise awaits at Xel-Há, a natural paradise located along the Riviera Maya. Complete a jungle journey, as you explore a lagoon, cenotes, caves and a hidden beach. Bike around the lush grounds, or simply laze down a river in an inner tube. Satisfy hunger pangs with the flash of your wristband for all-you-can-eat burgers, seafood, Mayan cuisine and more. This all-inclusive tour, perfect for families, includes round-trip hotel transport from Cancun.

Itinerary

Xel-Ha Park by Xcaret

Xel-Ha is considered the world’s largest natural aquarium, the park offers snorkeling among hundreds of tropical fish and more than 90 marine species that inhabit the creek. Enjoy the best marine and land activities; in Xel-Ha’s park you can enjoy lagoons, cenotes and caves, where seawater mixes with the fresh water of the world’s longest underground river system. Complimentary lifejackets, inner tubes, bicycles, access to lounge chairs, hammocks and rest areas are included. Slide down ziplines and splash into the crystal clear waters of a cenote or dive into a spectacular cove. Visit Xel-Ha’s vegetation nursery, and marvel at the mangroves and rainforest dotted with orchids. See the apiary of the Melipona bee (with a traditional Mayan harvest of honey twice a year) and learn more about the Mayan culture. New at Xel-Há this year you can have the chance to experience as world Earth Day, Birds’ Day, World Sea Turtle Day, Day of the Manatee, Purification Ceremony, Treasures of the Cove, Secrets of the Jungle. Your admission includes buffet-style breakfast, lunch and snacks (international and Mexican cuisine) with unlimited drinks and a domestic open bar and the roundtrip transportation to your hotel.

12 hours
N/A

Water Activities: -Inlet Exploration, -River Swim, -Underwater Observatory, Rivel Floating, Scenic Lighthouse Fun descent, Snorkeling,

5 hours
N/A

Land Activities: Scenic View, -Children Playground, -Secrets of the Jungle, -Tranditions of the Mayab, -Treasures of the Inlet, -Meet a Manatee, -Path of Consciousness, -The Land of Huh, -Jungle Train

3 hours
N/A

Air Activities: Cliff of Courage, -La Quebrada, -Floating Bridge, -World Of Adventure, -Rope Swing

2 minutes
N/A

Special Activities at extra cost: -Adrenalina Jetboat Ride(Duration: 10 minutes for instructions / 20 minutes for activity; Minimum age: 9 years, or minimum height of 4.5ft / 137cm) -Sea Trek®(Duration: 15 minutes for instructions / 25 minutes for activity; Minimum age: 8 years -important to try the helmet before the activity) -Snuba®(Duration: 30 minutes for instructions and equipment placement / 30 minutes for activity; Minimum age: 9 years -important to know how to swim)

30 minutes
N/A

All-inclusive Food & Beverages at Restaurants and Bars: -Chulavista Restauran, t-La Cocina del Pueblo Restaurant, -La Terraza Restaurant, -Jardín Corona Restaurant, -Bar del Puente, -Chulavista Bar, -Jardín Corona Bar, -Bar del Pueblo

2 hours

Additional Info

Wheelchair accessible
Infants and small children can ride in a pram or stroller
Public transportation options are available nearby
Infants are required to sit on an adult’s lap
Transportation options are wheelchair accessible
All areas and surfaces are wheelchair accessible
Suitable for all physical fitness levels
Important: Children must be accompanied by an adult all the time.
Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
It is recommended that you bring a swimsuit, comfortable clothes and biodegradable sunscreen
Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
The Voucher schedule is informative and it does not indicate your pick-up time.
The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
Tours and days of operation are subject to availability and changes.
If at the time of completing your purchase you do not have the name of the hotel, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us.
Please confirm the exact time and meeting point using the message option in your Reservation or contacting Grupo Xcaret.
All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.
We accept changes in visit dates from one month to the next (valid until the current year and subject to changes in public tariffs)
We accept changes of visit dates from one day to another with the restriction of one day before.
Some activities like underground rivers have a check point for health issues
In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.

Free Cancellation

April 25100% refund

April 26No refund

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Traveler Photos

Reviews

4.4

502 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

5 stars

329
4 stars

89
3 stars

51
2 stars

17
1 star

16

We perform checks on reviews

We had a great experience touring New York City with Jonathan. He's a great tour guide and he made it very memorable and enjoyable. The tour was also super informative and I'm glad to have had a great tour guide during my visit in NYC. Would definitely recommend this tour to anyone looking for a tour her We had a great experience touring New York City with Jonathan. He's a great tour guide and he made it very memorable and enjoyable. The tour was also super informative and I'm glad to have had a great tour guide during my visit in NYC. Would definitely recommend this tour to anyone looking for a tour her We had a great experience touring New York City with Jonathan. He's a great tour guide and he made it very memorable and enjoyable. The tour was also super informative and I'm glad to have had a great tour guide during my visit in NYC. Would definitely recommend this tour to anyone looking for a tour her We had a great experience touring New York City with Jonathan. He's a great tour guide and he made it very memorable and enjoyable. The tour was also super informative and I'm glad to have had a great tour guide during my visit in NYC. Would definitely recommend this tour to anyone looking for a tour her We had a great experience touring New York City with Jonathan. He's a great tour guide and he made it very memorable and enjoyable. The tour was also super informative and I'm glad to have had a great tour guide during my visit in NYC. Would definitely recommend this tour to anyone looking for a tour her We had a great experience touring New York City with Jonathan. He's a great tour guide and he made it very memorable and enjoyable. The tour was also super informative and I'm glad to have had a great tour guide during my visit in NYC. Would definitely recommend this tour to anyone looking for a tour her

Reviews by TravelOne travelers

Showing 1-5 of 329 reviews with 5 stars

Good value for money

Published on Dec, 2024

We originally planned to go to Xcaret but after reading reviews decided to try Xel-ha instead and were very pleased with our decision. We booked directly with transport included which worked really well as it went directly to and from the hotel so there were no lengthy pick up/drop off journeys. We got there early and were advised to go straight to the tower/slide to avoid the queues, which we did and only found a very brief queue. There are lockers at the bottom of the slide to leave everything. I was quite nervous about the slide, it was fun but I wasn’t prepared for the final covered section which was pretty much pitch black and a lot of water in your face. That part is over quickly as you’re soon flung out of the end - probably better for didn’t know about it before! We weren’t sure exactly what to take. We walked around in swimwear and water shoes all day. There are lockers where you can leave everything else and towels are provided. I would recommend going to red station as you get snorkel gear from that locker station too. Dry bags seem to be provided at the yellow station (we only found that at the end of the day). The lazy river is fun, I braved the 14ft cliff jumps and it felt very safe. If you try the rope bridge go on one at a time otherwise the smallest on there won’t be able to reach. We weren’t sure exactly very impressed by the all inclusive food and drinks. I’d read you had to dry off to go in the restaurants but people were walking around there in towels and bathing suits. There are (cold) showers and shower gel is provided although I would recommend taking your own. We didn’t do any of the extra activities and didn’t feel as though we missed out. It’s worth going to look at the areas where the experiences take place as you can see what’d going on. Overall, a good day out.

Activities are extra - power snorkel is the best

Published on Nov, 2024

The activities are extra and a bit pricey - we went with power snorkel and adrenaline. Power snorkel was definitely worth it. Adrenaline was fun but I’ll pass next time. Food was delicious!

Great unusual water park

Published on Sep, 2024

A great and unusual experience. A natural water park with date jumps, slides, caves lots of animals to see. A long day though pick up was 7.30am and drop off 7pm, leaving the park at 6pm. We had great weather but I did think had there been a storm there wasn’t much shelter, one of the restaurants was covered but I was imagining how packed it would be. Also to note that if pick up is 6pm for you all food and drinks service is finished at 5pm.

Honest disabled view on the park

Published on Sep, 2024

The park it's self is amazing, the staff were friendly and welcoming. It was a worthy trip when visiting the Cancun area. The food was nice, nothing fantastic, just your standard buffet. However, there were a few downsides. The park opens at 8:30, but you can't get breakfast straightaway, which also meant no drinks ready for you unless you purchased from one of the many shops. Ok, so let's get down to the accessibility park of this wonderful park. You can hire wheelchairs for the day for around $24, I however do not need a wheelchair but I do have issues. Note that if you regularly need to rest like me, then this park might not be for you - it's a massive trek around the tracks of this park with very and I mean very little seating to rest on. Now, in the other seating areas, which are some very beautiful wooden deck chairs however these are very low to the ground impossible for me to get in and out of which means there is nowhere to actually sit and chill during my visit, most certainly wouldn't be the beautiful hammocks. There were toilet blocks scattered, which all had drinking fountains, but that's it. You wanted anything other than water. You had to walk all the way back to the restaurants for drinks and snacks, so unless you spent all day around that area. We did find that it was disappointing that there were so many other activities that you have to pay for once there, which could add a considerable cost for a family of 4.

A fun day out!

Published on Aug, 2024

We booked our Xel-Ha and Tulum experience through TUI and when they came to pick up up (Xcaret Group) we were told that we would be going to Xel-Ha in the morning and Tulum at 2pm. This was NOT what TUI advertise on their website and app for experiences and I said to our guide Hugo that we didn’t want to go to Tulum in the hottest part of the day and also this isn’t what was sold to us. He was very helpful and dealt with this promptly when we arrived to the park and said we could have the option to just stay at Xel-Ha all day which we did decide to do. I logged a separate complaint with TUI as they are selling a tour that says Tulum will be in the morning and Xel-Ha in the afternoon. This was not the fault of Xcaret group as they advertise the tour we were mis sold by TUI. Xel-Ha is a great day out. You really do need a whole day to properly enjoy the park. You can have breakfast, lunch, snacks and as much drink as you like. They have beverage stations around the park and lots of different restaurants to use: international buffet, Mexican, snack bar etc. we chose to have Mexican and it was fresh and delicious and use the snack bar for some chips and a burger before we left. Staff are friendly and helpful and lots of lifeguards in and around the water. Life jackets are provided and stationed all over the park so you can take one off and then go and grab another one later and snorkel equipment and towels and lockers are provided too. We didn’t purchase any additional activities and had a great day snorkelling, doing the river tubing, ziplines, big slide, jungle walk and cenote etc. They have fish shaped flags in the water to signal where fish may congregate and this was so helpful. We saw loads of different species of fish and stingrays. It is a great, active day out if you want it to be or equally you can chill on the beach or in many of the hammocks they have. It never felt overcrowded for us. Additional activities are expensive so bear in this mind as I can imagine for a family this would be a pricier day out. As a couple in our 30’s who love the water, we still had an amazing day. TIP: bring water shoes of your own they are so expensive to buy in the park and they are really handy for walking around everywhere. No sunscreen unless reef safe whatsoever and please abide by this rule as it’s for the preservation of the reef and animals/ water.